Using sources allows you to pull content relevant to your Audience into your Content Hub from an external source. Our system will pull in stories from the active sources in your Instance at the top of every hour. Then, the pulled-in content can be included in your Channels. Sources automatically generate stories so you can save time creating content and focus on your other communication tasks.

  • Example: You want to include information on great customer service practices from the industry‚Äôs top thought leaders inside of your News Digest. You will add the source's RSS Feed to your Instance, and our system can pull articles from the source and make them eligible for your News Digests.

Please Note: All content sources outside of Cerkl Broadcast are treated as a Story. Please follow Cerkl Namespace to indicate Events.

To get to your Sources page, go to your Content > Sources.

On the Sources page, you will see a list of all the sources in your Instance and some action options.

  1. Toggle: The toggle to the left of each source indicates whether the source is active or not.

    • Toggled ON: When sources are active (blue toggle), our system will read the source's RSS Feed to automatically pull in stories from this source at the top of every hour.

      Please Note: If you want Cerkl Broadcast to try and add Categories automatically if a feed has fewer than three Categories, go to Content > Controls > toggle Auto Generate Categories ON.

    • Toggled OFF: When sources are not active (grey toggle), no stories will be pulled in from the source.

  2. Name and Feed: On the Sources page, you will see the name of each of your sources. To visit the feed itself, click the link below the source's name.

  3. Edit: To edit a source, click the blue pencil icon.

  4. Delete: To delete a source, click the red trash can icon.

Pro Cerklers Tip: Here is an example of an RSS Feed. You should strive for a feed that looks like this: https://cerkl.com/feed.

Please Note: Your URL must be an RSS Feed.

To add a source to your Content Hub, go to your Content > Sources > click the Add New Source button (located in the top right hand corner of your screen).

Once on this page, paste the URL of your source in the box under Source URL. This can be the URL to a story, the source's article feed, or even the website URL.

Once entered, our system will search for a feed:

  • If a feed CAN be found, you will move forward in adding it to your Instance.

  • If MULTIPLE feeds are found, you will have to select one from the list to continue.

  • If a feed can NOT be found, you will not be able to use that source inside of your Instance and should look for an alternative.

After the feed is found and selected, you will see a screen with many different Content Source Settings. Below, the information on the Sources page is broken into two sections: Source Info and Source Actions.

Source Info

At the top of this page, you will see the following source information:

  1. Title: The title of your source.

  2. Associate With: The author that all the Content pulled in from this source will be associated with.

    • Use the drop-down to select your Organization or any of your designated Content Authors.

  3. URL: The URL of the feed your Instance will be pulling stories from.

  4. Content Expiration Days: The number of days that the Content pulled from this source will be published and eligible to be sent out inside of your News Digests.

    • If you want to use the default expiration days that were set inside Content > Controls, check the box to the left of Use Default Expiration Days in Controls.

      Please Note: You will be able to edit the expiration date of each piece of Content on an individual basis.

  5. Initial Load Number: The number of Stories that will be pulled from the source when it is first added in your Instance. These will all be previously published articles on the source's feed.


Source Actions

After you enter the source basics, you have the following source action options:

  1. Enable Source:

    1. Toggled ON: This will allow Cerkl Broadcast to read the source's feed and pull in Content and sometimes Categories for that Content.

    2. Toggled OFF: Cerkl Broadcast will not read the source's feed. This means no Content will be pulled in from this feed when Enable Source is toggled off.

  2. Moderation:

    1. Toggled ON: This will pull the articles into the Queue where it will require approval from a Team Member with Approve Content permission.

    2. Toggled OFF: This will approve articles automatically and pull them into the Approved page where they are eligible to be sent out in News Digests.

  3. Link Tracking:

    1. Toggled ON: This will allow you to track if your Subscribers click on links that are provided in the feed.

    2. Toggled OFF: You will not be able to track links in this feed.

      Please Note: Only toggle this off if the source does not allow for link tracking.

  4. Include Categories: Here you have the option to select Categories that will be tagged onto all articles that are pulled from this source.

    Please Note: If you want Cerkl Broadcast to try and add Categories automatically if a feed has fewer than three Categories, go to Content > Controls > toggle Auto Generate Categories ON.

  5. Exclude Categories: If you don't want articles tagged with a specific Category to be pulled into your Content Hub, you can select those Categories here. When you select a Category to exclude, any article with that Category will NOT be pulled in from the source (even if it's tagged with other Categories that are relevant to your Audience).

When you are finished editing your source information, click the Add button (located in the top right corner of your screen).

Please Note: Each of your sources will pull in stories at the top of every hour.

If you have any questions at all, don't hesitate to reach out to us at

support@cerkl.com or use the chat bot in the bottom right-hand corner of any Cerkl.com page for a quick answer.

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