The Queue page is a holding area for Content that is finished but is not yet eligible to be sent out inside of the News Digest. In order for the Content to be eligible for News Digests, it must be approved by a Team Member with Approve Content permission.

To learn more about how to approve Content or the different Team Member permissions, check out these articles.

You can access the Queue page by going to Content > Queue. Once on the page, you will see your Content in sequential order, starting with the most recent publish start date.

On your Queue page, you will see the following columns of information:

  1. Post: This column contains the image and title that will be used to represent the piece of Content, and this is what Subscribers will see inside their News Digest and on the Content Archive page once the Content is approved.

  2. Publish - Expiration: This column contains the date the piece of Content is published and eligible to go out in the News Digest, and the date the piece of Content will expire and no longer be eligible for News Digests. If you see a green tree and "Never Expires” in this column, this means the Content is Evergreen; therefore, it will never expire unless it is assigned an expiration date.

    Please Note: The Content on this page is not eligible for the News Digest until it is approved and it moves to the Approved page, regardless of the dates shown.

  3. Segments: This column contains the name of any Segments targeted or restricted to your pieces of Content inside the Distribution Settings.

  4. Categories: This column contains the Categories that have been assigned to this piece of Content. Categories can be assigned manually or auto generated if the Content is pulled from a Source.

  5. Source: This column will show if the piece of Content was pulled from a source or if it was created manually. If the Content was created manually, this column will be blank, and if it was pulled from a source, you will see the source title listed.

Under each post image, you can see the following actions:

  1. Edit Content: Click this icon to edit the Content and make any changes you want before approving it.

  2. View Content: Click this icon to view the Content on its own story page, or the page from the source it is pushed from. Note: This is where your Subscribers will be directed when they click on the piece of Content inside of their News Digest once this Content is approved.

  3. Preview Content: Click this icon to preview your Content in a pop-up modal. In this pop-up, you can see details about the piece of Content, view the body text, add Categories, and perform any of the following actions: Edit, View Content, Approve, Delete.

  4. Approve Content: Click this icon to approve the piece of Content to make it eligible to be sent out in News Digest. Clicking this icon will move the piece of Content from the Queue page to the Approved page.

  5. Delete Content: Click this icon to delete a piece of Content. Please Note: Once Content is deleted, you cannot reverse this action.

Sort:

Click the drop-down next to Sort By > choose what you would like to sort your Content by > click Sort.

Please Note: You can click the arrow to the right of the drop-down to choose the sorting order.


Search:

Using the search bar in the upper right hand corner of your screen, you can search for any particular piece of Content you're looking for.


Filter:

Click the blue filter icon, in the top right corner of your screen, to see filtering options. Select the options you would like to filter by using the drop-downs and then click Apply Filters.

Please Note: Evergreen Content is automatically shown on this page. If you would like to only see Content that is not evergreen, you uncheck "Include Evergreen Content" inside the filter menu. You can also check the box next to "Include Expired Content" inside the filter menu if you want this page to show you expired Content.

When viewing your Content, you have the option to interact with each piece of Content individually OR you can check the box to the left of each piece of Content to select multiple pieces at once and perform a bulk action. Once you check the box next to the pieces of Content you want to select, you will see a Bulk Actions drop-down appear where you can select the bulk action you want to perform. Then, click Apply.

Please Note: If you would like to do a bulk action to ALL pieces of Content shown on the page, check the box to the left of Post.

In the top right corner of the screen, you will see an expanded view icon (crossing arrows). If you click this icon, an expanded view of your Content will open.

In this view, you will see the summary of each piece of Content that your subscribers will see, you can add Categories, and you can perform any of the following actions: Edit, View Content, Approve, Delete. When you are finished looking at this view, click the table view icon (located in the top right corner of the screen).

Please Note: Next to the expanded view icon, you may see another icon. This rounded arrow icon will delete all the expired Content in your Queue. Once the expired Content is deleted, you will NOT be able to reverse this action.

If you have any questions at all, don't hesitate to reach out to us at support@cerkl.com or use the chat bot in the bottom right-hand corner of any Cerkl.com page for a quick answer.

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