By personalizing their Cerkl experience, your Subscribers will receive tailored, relevant content from your organization.

Personalization rate (% Personalized) is the percentage of Subscribers who are receiving tailored content based on the interests and preferences our A.I has learned about these Subscribers.

To check your personalization rate, go to Insights > Channels > News Digest. Here you will see % Personalized in your Cerkl Snapshot, which will show the percentage of your Audience that is personalized.

To check if a Subscriber has personalized their News Digest experience, go to Audience > Subscribers > search for the Subscriber > look at the column Date Personalized.

  • If there IS a date next to the Subscriber’s name, that is the date they have gone through the personalization process.

  • If there is NOT a date next to the Subscriber's name, that means they have not gone through the personalization process.

Please Note: If you would like to see a list of all personalized or not personalized Subscribers, you can use the blue filter icon (located in the upper right hand corner of your screen) to filter by Personalized or Not Personalized Subscribers.

To learn more about the information on the Audience > Subscribers page or to see some tips for increasing your number of personalized Subscribers, check out these articles.

If you have any questions at all, don't hesitate to reach out to us at
support@cerkl.com or use the chat bot in the bottom right-hand corner of any cerkl.com page for a quick answer.

Did this answer your question?