The Welcome Email allows Subscribers to go through the personalization process and select their explicit Category interests and News Digest preferences.

To learn how to resend the Welcome Email to a specific Subscriber or how to resend the Welcome Email to all non-personalized Subscribers, check out the steps below.

How to Resend

To resend the Welcome Email to a specific Subscriber:

  1. Go to Audience > Subscribers.

  2. Search for the email/name you want to resend to.

  3. In the Date Personalized column, click the mail icon to resend the Welcome Email to that Subscriber.

Date Personalized Column

The Date Personalized column shows you who has completed the personalization process. Below are the four different pieces of information that can be shown in this column:

  1. Empty: If the column is empty, that means the Subscriber has not received the Welcome Email. This could be because they are not opted-in to receive News Digests or the Welcome Email was toggled OFF in Audience Controls when they Subscribed.

  2. Date: If this column only shows a date, that means the Subscriber completed the personalization process on that specified date.

  3. Date + Mail Icon: If this column shows the date and a mail icon, this means a Team Member has completed the personalization process on that specified date. The mail icon in this column allows Team Members to resend the Welcome Email to themselves to see what it looks like.

  4. Mail Icon: If this column only shows the mail icon, that means the Subscriber received the Welcome Email, but has not gone through the personalization process.

You can resend the Welcome Email inside of Audience Controls, and inside of your Branding Settings, there is a button that will take you to your Audience Controls page where you can resend the Welcome Email.

Audience Controls

If you would like to resend the Welcome Email to all the Subscribers who have not completed the personalization process, go to Audience > Controls > click Resend to Non-Personalized Subscribers.

Please Note: If Send Welcome Email is toggled OFF, you will NOT be able to resend the Welcome Email. Once toggled ON, all current Subscribers who have not received the Welcome Email will receive one automatically.

Branding Settings

Inside Settings > Branding, scroll down to Welcome Email Image > click Resend Welcome Email. This button will take you to your Audience Controls, where you can follow the steps listed in the previous section to learn how to resend the Welcome Email inside Audience Controls.

To learn more tips for increasing your number of personalized Subscribers, check out this article.

If you have any questions at all, don't hesitate to reach out to us at support@cerkl.com or use the chat bot in the bottom right hand corner of any Cerkl.com page for a quick answer.

Did this answer your question?