It is very important to keep your Segments up to date to make sure that the correct Subscribers are receiving your emails. You have the ability to add and remove Subscribers in each of your Manual Segments, to help you ensure you are communicating with the right audience.

To learn how to remove Subscribers from a Manual Segment, check out this article.

Below, you can see how to add a group of Subscribers to a Manual Segment and how to add a single Subscriber to a Manual Segment.

To add a group of new Subscribers to an already existing Manual Segment, follow the steps below:

  1. Go into Audience > Segments.

  2. Search for the Segment you want to alter.

  3. Click the blue pencil icon OR click the Segment name and click Edit Segment to edit the Segment.

  4. Upload your new CSV. If you would like more information on uploading a CSV to import an Audience list, check out this article.

There are two ways to add a single Subscriber to an existing Manual Segment.

Option One:

The first way to add a Subscriber to a Manual Segment is inside the Subscriber detail modal.

To do this:

  1. Go to Audience > Subscribers.

  2. Search or filter for the Subscriber you want to add to the Segment.

  3. Click on the Subscriber's name OR click the pencil icon.

  4. Scroll down to Segments.

  5. Type in the Manual Segment you would like to add the Subscriber to and select it from the drop-down list.

Option Two:

The second way to add a Subscriber to a Manual Segment is on the Subscribers page.

To do this:

  1. Go to Audience > Subscribers.

  2. Search or filter for the Subscriber(s) you want to add to the Segment.

  3. Click the box to the left of the Subscriber's name.

    Please Note: You can check multiple boxes to perform a bulk action with multiple Subscribers OR check the box to the left of Name to select all the Subscribers shown on the page (you can change the Rows per page at the bottom of your screen), if you would like to add them all the the Segment.

  4. Click Update Segments.

  5. Click Add to segments.

  6. Type in the Manual Segment you would like to add the Subscriber(s) to and select it from the drop-down list.

  7. Click Submit.

If you have any questions at all, don't hesitate to reach out to us at support@cerkl.com or use the chat bot in the bottom right-hand corner of any Cerkl.com page for a quick answer.

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