To view all of the emails in your Instance that have bounced, go to Audience > Bounced.
To learn what a bounced email address is, check out this article.
On this page, you can view the following information associated with each bounce: Name, Email, Segments, Date Bounced, and Reason.
Name: The name of the bounced Audience Member.
Email: The email address of the bounced Audience Member.
Segments: The Segment(s) the bounced Audience Member was in.
Date Bounced: The date the Audience Member bounced.
Reason: The reason the email address bounced.
If you want more details on a bounced Audience Member, you can either click their name OR click the blue pencil icon to the right of their name for more information.
In this pop-up modal, you can resolve a bounced email address as well as view some other great information about the Subscriber.
To learn more about the Subscriber details modal, check out this article.
Filtering: To filter this page, click the blue filter icon (located in the upper right hand corner of your screen). Below are the filtering options on this page:
Filter by Bounced Date
Filter by Segment
Sorting: To sort this page, click the drop-down to the right of Sort By. Below are the sorting options on this page:
First Name
Last Name
Email
Date Bounced
Reason
Searching: To search for a name or email on this page, use the search bar (located in the upper right hand corner of your screen).
Exporting: To export this page to a CSV file, click the Export button (located to the left of the blue filter icon).
Deleting: To delete a bounced email address from your Bounced list, check the box to the left of the Audience Member's name > click Delete.
If you have any questions at all, don't hesitate to reach out to us at support@cerkl.com or use the chat bot in the bottom right-hand corner of any cerkl.com page for a quick answer.