To view all of the emails in your Instance that have bounced, go to Audience > Bounced.

To learn what a bounced email address is, check out this article.

On this page, you can view the following information associated with each bounce: Name, Email, Segments, Date Bounced, and Reason.

  1. Name: The name of the bounced Audience Member.

  2. Email: The email address of the bounced Audience Member.

  3. Segments: The Segment(s) the bounced Audience Member was in.

  4. Date Bounced: The date the Audience Member bounced.

  5. Reason: The reason the email address bounced.

If you want more details on a bounced Audience Member, you can either click their name OR click the blue pencil icon to the right of their name for more information.

In this pop-up modal, you can resolve a bounced email address as well as view some other great information about the Subscriber.

To learn more about the Subscriber details modal, check out this article.

  • Filtering: To filter this page, click the blue filter icon (located in the upper right hand corner of your screen). Below are the filtering options on this page:

    • Filter by Bounced Date

    • Filter by Segment

  • Sorting: To sort this page, click the drop-down to the right of Sort By. Below are the sorting options on this page:

    • First Name

    • Last Name

    • Email

    • Date Bounced

    • Reason

  • Searching: To search for a name or email on this page, use the search bar (located in the upper right hand corner of your screen).

  • Exporting: To export this page to a CSV file, click the Export button (located to the left of the blue filter icon).

  • Deleting: To delete a bounced email address from your Bounced list, check the box to the left of the Audience Member's name > click Delete.

If you have any questions at all, don't hesitate to reach out to us at support@cerkl.com or use the chat bot in the bottom right-hand corner of any cerkl.com page for a quick answer.

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