Bounced email addresses are addresses who did not receive the email that was intentionally sent to them. Most of the time this occurs because the email address is non-existent.

What happens is that our system sends your Email Newsletter or Blast to your Audience. If the address in the Audience exists then the email will be delivered. If the address does not exist then the email will bounce and the address will be moved to the Bounced section of your Cerkl. Please Note: our system does not bounce the addresses. The addresses bounce because there is an issue with the addresses or the address inbox.

To learn about why an address has bounced an email go to Bounced > look under the Reason column.

To learn about the Bounced section check out this article.

If you have any questions at all, don't hesitate to reach out to us at support@cerkl.com! Or use the chat bot in the bottom right-hand corner of any cerkl.com page for a quick answer.

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