To view all of the emails in your Instance that have bounced, go to Audience > Bounced. To learn more about what makes an email address move to the Bounced list, please review: What is a Bounced Email?.

By default, you can view the following information associated with each bounce's email address:

The name and email address of the bounced Audience Member.

The Segment(s) the bounced Audience Member is in.

The date the Audience Member bounced.

The reason the email address bounced. Reasons are not generated by Cerkl, but are instead provided by the email server which the email bounced from. We recommend searching online resources for more information for the specific reason listed.

If you want more details on a bounced Audience Member, you can click their name or click the ellipsis menu button to the right of their name and select View to access their Subscriber Edit User window.

In the Edit User window, you can review their Subscriber information, Delete the email address from your Audience, or Resolve a bounced email address to a corrected email address.
​

By clicking the ellipsis menu button to the right of the Subscriber ID, you may also have the options to:

Edit

Displays a pop-up modal with editable Subscriber information.

Clear Bounce

Clears the bounce reason and returns the Subscriber to your active Audience.

Delete

Deletes the Subscriber from your Audience. This deletes all associated information, including Insights.

Your Bounced table does offer the Edit Table button in the upper right corner where you can remove or rearrange the default columns. Additional attributes beyond the defaults listed are not available for this table.

To filter Bounced Audience Members click the +Filter icon at the top of your audience table. On this page, you can filter by relevant attributes and columns which have been added to your table from the Edit Table menu.

For more information about Filtering your audience, please review How To Filter Your Audience

To search for a name or email on this page, use the search bar (located in the upper right hand corner of your screen).

For more information, please review: Searching for a Subscriber.

To sort each column, click the column header to select the header, then to toggle between ascending or descending options.

If you want to export this list to a CSV file, you can also export all or a filtered list of Subscribers by clicking the Export button at the top right corner of the Audience table.

For details on exporting Audience data, please review Exporting Your Audience To CSV.

If you have any questions at all, please don't hesitate to reach out to us at support@cerkl.com or use the support Chat toward the bottom right-hand corner of any cerkl.com page.

​