To view all the Audience Members who are unsubscribed from your Instance, go to Audience > Unsubscribes.
Overview
On the Unsubscribes page, you will see four columns of information by default:
ID: The user's first and last name, as well as the user's email address.
Date Subscribed: The date the user was added as a new Audience Member within your Instance.
Date Unsubscribed: The date the user was removed as an Audience Member in your Instance.
Unsubscribed By: Shows who opted-out a user by stating one of the following options:
[Admin/Team Member Name}
"Deleted Team Member"
"End User"
"Integration"
Please Note: If the Audience Member unsubscribed themselves from your Instance, then you will not be able to re-subscribe them to your Instance. This is because of the CAN-SPAM Act of 2003.
Actions
Add and Remove Attribute Columns
Your Unsubscribes table can be edited to suit your display preferences using the Edit Table button in the upper right corner:
From there, you have the option to add or remove attribute columns by clicking the [X] or +New Column. Check out this article for more information on Customizing your Audience table.
Filter
To filter your Unsubscribes, go to Audience > Unsubscribed > click the +Filter icon in the top left.
Export
If you want to export this list to a CSV file, you can also export the filtered list of Unsubscribes by clicking the Export button at the top right corner of the Audience table. For details on exporting Audience data, please review Exporting Your Audience To CSV.
If you have any questions at all, please don't hesitate to reach out to us at support@cerkl.com or use the support Chat toward the bottom right-hand corner of any cerkl.com page.