To view all the Audience Members who are unsubscribed from your Instance, go to Audience > Unsubscribes.

On the Unsubscribes page, you will see four columns of information: Name, Email, Date Opted-Out, and Unsubscribed By.

The Unsubscribed By column shows who opted-out a Subscriber by stating one of the following options:

  • [Admin/Team Member Name}

  • "Deleted Team Member"

  • "End User"

  • "Integration"

Please Note: If the Audience Member unsubscribed themselves from your Instance, then you will not be able to re-subscribe them to your Instance. This is because of the CAN-SPAM Act of 2003.

Filter

On the Unsubscribes page, you can Filter by Unsubscribe Date. To filter this list, click the blue filter icon (located in the top right corner of your screen) > click Filter by Unsubscribe Date > select the timeframe you want to filter by > click Apply Filters.

Export

If you want to export this list to a CSV file, click the Export button (located in the top right of your screen). This will download a CSV file to your computer.

If you have any questions at all, don't hesitate to reach out to us at support@cerkl.com, or use the chat bot in the bottom right-hand corner of any cerkl.com page for a quick answer.

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