Use this template to help create a survey to collect feedback from your pilot testers using the Cerkl Broadcast Mobile App.
Sample Feedback Questions
Below you will find a list of sample questions that we have seen clients use in their follow-up survey to pilot testers.
Tip: Selecting 5-7 questions in your survey to pilot testers typically yields the highest response rates with the most compelling feedback.
Please indicate the type of mobile device you are using.
Were you able to successfully download the Cerkl Broadcast app from your mobile device’s App Store?
If not, please explain any issues you encountered.
Once downloaded, were you able to easily access the magic link or magic code to gain access to [Organization_Name] content via the new mobile app? If not, please explain any issues you encountered.
At the bottom of your app screen you’ll notice a contact directory icon (middle of screen). This lists all active employees, their titles & their locations. How valuable do you think this information will be to you moving forward? Using the scale below with 1 being the least valuable and 5 being the most valuable
1 (not at all valuable)
2
3
4
5 (extremely valuable)
The mobile app provides you quick access to custom links by clicking the hamburger menu (three horizontal lines in the top left corner of the app). What other quick links would you like to see added to the existing list?
How often do you anticipate accessing content via the new mobile app?
Once a day
Once a week
Once a month
Hardly ever
What types of content do you expect to see included in your mobile app feed?
Overall, how satisfied are you with the mobile app experience so far? Please provide specific details.
🤩 Extremely Satisfied
😊 More than Satisfied
😐 Satisfied
😕 Partly Satisfied
😞 Not at all Satisfied
Please provide any miscellaneous feedback that will help us craft a better mobile app experience moving forward.
If you have any questions at all, please don't hesitate to reach out to us at support@cerkl.com or use the support Chat toward the bottom right-hand corner of any cerkl.com page.