Using videos with your email content can make your Blasts more engaging, and we are here to walk you through how to add one to you Blast.

Please Note: Due to security reasons, videos cannot be played inside of an email. The technology that is used to play videos inside of emails can also be used for phishing, viruses, or other shady stuff so we have avoided adding that functionality.

We understand this adds some inconvenience, but we believe that you can still make your Blast great with what you are able to do with the Video Element!

To use the Video Element, click and drag it to where you want it placed in your Blast. You can ONLY release the Element where you see a blue line pop-up. If you release the Element without seeing that line, your Element will not be placed in your Blast.

Even though you can’t play a video inside of your Blast, you CAN add a link to the video inside of your Blast and add a thumbnail that will be used as a placeholder for Subscribers to click on and be sent to the video. You can also click the box to the left of Play Button to add a play button icon on top of the thumbnail image. This is recommended because it lets Subscribers know that it is a video they should click on.

Once your Video Element is in your Blast, paste the video URL into the text box. Depending on the source your link is from, a thumbnail may be automatically generated:

  • Video from YouTube or Vimeo: The thumbnail will automatically be generated.

    • You can change the thumbnail with the Replace Image button, which lets you replace it with an image from the web or one from your computer.

    • New Feature: When hovering over the image in the Element editor, you will be given the option to crop your image. No more pesky black bars above and below the video image! Simply select the 16:9 aspect ratio, and more often than not, the cropper will auto center to the video image.

  • Video NOT from YouTube or Vimeo: The thumbnail will not automatically be generated, and you will need to upload one yourself or import an image from a URL.

Please Note: When uploading an image from your computer, we recommend 500kb or less for the best quality images. This is because any images above this size will be compressed and may lose quality. The maximum image upload size is 1600kb.

Full-width-images will be adjusted to be a max of 600 pixels wide. That said, we do not have a limit for height, so you can make the image as tall as you would like.

To learn about the layout options available for the Blast Elements, check out this article.

If you have any questions at all, don't hesitate to reach out to us at or use the chat bot in the bottom right hand corner of any page for a quick answer.

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