You’ve created a Blast and now you are ready to send yourself a sample to make sure everything looks the way that you want it to. In the Blast Editor, you click Send Sample and get an error message that appears stating “Please select an available sender.” Why is this happening and how do you fix it?
Why Is This Happening?
This happens when you have not selected a Sender Profile or entered Sending Info for the email address the Blast will be coming from.
How Do You Fix It?
When this message appears, first click OK to remove it from your screen to return to the editor and add Sending Info.
To correct this issue:
On the right side, click Sending Info (located below the Elements tab).
Under Sender Profile, enter Sending Information or Select a Sender Profile for who you would like the Blast to come from.
Click Send Sample.
If you have any questions at all, please don't hesitate to reach out to us at support@cerkl.com or use the support Chat toward the bottom right-hand corner of any cerkl.com page.