Audience Members who have been removed from your audience are moved to your Cerkl Instance's Audience > Unsubscribes list. These email addresses listed are available for your records, however, associated attributes, insights, and other data is permanently removed.

On the Unsubscribes page, four columns of information are available

The user's first and last name, as well as the user's email address.

The date the user was added as a new Audience Member within your Instance.

The date the user was removed as an Audience Member in your Instance.

Shows who opted-out a user by stating one of the following options:

If an Audience Member unsubscribed themselves from your Instance (by End User), then you will not be able to re-subscribe them to your Instance. This is because of the CAN-SPAM Act of 2003.

Your Unsubscribes table does offer the Edit Table button in the upper right corner where you can remove or rearrange the default columns. Additional attributes beyond the defaults listed are not available for this table.

To filter your Unsubscribes click the +Filter icon at the top of your audience. On this page, you can filter by relevant attributes and columns which have been added to your table from the Edit Table menu.

For more information about Filtering your audience, please review How To Filter Your Audience

To search for a name or email on this page, use the search bar (located in the upper right hand corner of your screen).

For more information, please review: Searching for a Subscriber.

To sort each column, click the column header to select the header, then to toggle between ascending or descending options.

If you want to export this list to a CSV file, you can also export all or a filtered list of Subscribers by clicking the Export button at the top right corner of the Audience table.

For details on exporting Audience data, please review Exporting Your Audience To CSV.

If you have any questions at all, please don't hesitate to reach out to us at support@cerkl.com or use the support Chat toward the bottom right-hand corner of any cerkl.com page.