By resending the welcome email, you are resending an invite to your non-personalized subscribers to join your personalization party! This will allow either all non-personalized subscribers OR just one specific subscriber to choose the categories in which they are interested in hearing about, the schedule in which they would like to receive your content, and lastly, the format and language they would like the content automatically translated to. 

In order to make it easier on you, we've designed a way to resend the welcome email to one specific subscriber.

Follow these simple steps to do so:

  1. Go to Audience > Subscribers.
  2. Type in the email of the subscriber you want to reach out to. Click the Purple Envelope under Date Personalized.

If you have any questions at all, don't hesitate to reach out to us at support@cerkl.com! Or use the help bot in the bottom right hand corner of any cerkl.com page for a quick answer.

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