To offer your subscribers the best user experience, we suggest that your organization resend the Cerkl onboarding / "welcome" email every three months to the subscribers who haven't personalized their newsletter experience.

By resending the welcome email, you are reinviting your non-personalized subscribers to the personalization party! Not to worry, this will not effect your subscribers who have already personalized.

 Follow these three simple steps to do so:

  1. Go to Audience > Controls

2. Click Resend to Non-Personalized Subscribers under Welcome Email to automatically send all of your subscribers who have not yet personalized a new onboarding/"welcome" email. 

If you have any questions at all, don't hesitate to reach out to us at! Or use the help bot in the bottom right hand corner of any page for a quick answer.

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