When creating your Custom Dashboards, you might want to take a look at who in your audience is becoming less engaged. To add this component, go to Insights > New Dashboard or select a previously created Custom Dashboard > Add Component > Less Engaged Subscribers. For more info on creating Custom Dashboards check out this help desk article

The Less Engaged Subscribers component displays your subscribers that have a decreased engagement score in the selected reporting period with your automated newsletters, not your dedicated emails. As an individual begins to open and click your newsletters less often than in the past, their engagement score will slip.

Click on the filter button to export the list as a CSV file.

Remember: You can also filter your subscribers by selecting the orange filter button in the top right corner of the component.

If you have any questions at all, don’t hesitate to reach out to us at support@cerkl.com! Or use the help bot in the bottom right hand corner of any cerkl.com page for a quick answer.

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