Depending on your organization's software and security configurations, you may find Microsoft Outlook sometimes may prevent images from downloading automatically.

When emails are sent from Broadcast, they're coming from the most trusted source - yourself. Outlook may have settings that need to be configured for your email client to let it know that what you're receiving is guaranteed safe. There are some steps your subscribers and organization can take to improve the image downloading experience and enable automatic downloads.

Individual Team Members can adjust personal outlook settings. For users who are using Outlook which is controlled by a Group Policy, individual settings will not apply.

For information about configuring Outlook individual settings, please review this article from Microsoft: Block or unblock automatic picture downloads in email messages

Microsoft's Group Policy Object (GPO) is a set of policy settings that controls how your Microsoft systems functions for specific groups of users. Your IT team may configuration your GPO to enable or disable certain behavior of a Microsoft application (like Outlook).

With Group Policies you can specify which domains should be on your company’s Safe Senders List for all users, without the need for individuals configuring their own settings. Adding Cerkl Broadcast to your Safe Senders List will mark us as trusted and will allow images to automatically display.

For More information about Group Policy Settings and configuring Email filters, please review this Article from Microsoft: How to deploy junk email settings, such as the Safe Senders list, by using Group Policy

Please note: The Keys used in the support article are provided as a placeholder that your IT team should update with your version of Outlook.

If you have any questions at all, please don't hesitate to reach out to us at support@cerkl.com or use the support Chat toward the bottom right-hand corner of any cerkl.com page.