When first launching and entering your email address into the Cerkl Broadcast Mobile app on iOS 11+ you may find that when your email address includes an apostrophe, your email address isn't recognized.

This is because by default iOS uses a specific apostrophe character type that's different than the version used for Cerkl user data.

Don't worry 🙂 There is a simple way to select the correct apostrophe: Simply press and hold the apostrophe symbol for a couple seconds, and a selection window will appear. Select the straight vertical version that is highlighted blue in the screenshot.

If you have any questions at all, please don't hesitate to reach out to us at support@cerkl.com or use the support Chat toward the bottom right-hand corner of any cerkl.com page.