Often times, communications and messages are provided to your team from another source. When copying and pasting text, tables, or lists from any app into another, there will always be small differences between them. When pasting into the Content and Blast Editor there are a few things to keep in mind for a smooth experience.
Why Is This Happening?
Copying and Pasting across different Text Editors will never be perfect - this is because every text editor is unique. Our editor attempts to match as close as possible with as few assumptions as possible to be able to turn your copied text into something that can actually be sent in an email. Because Microsoft Word, Google Docs, Apple Pages, and PDFs do not share the same standards or web code. This can sometimes lead to a number of different issues.
This problem mainly persists when copying and pasting from a Microsoft Word documents. This is because Microsoft uses a legacy software that focuses on backward compatibility with documents spanning back decades. As a result, when text is copied into our text editor, the format may not appear because the text styles that Microsoft uses in its software are different than those used widely today.
Why Am I Seeing A Pop-Up Message When Pasting?
When pasting from Microsoft Word or Microsoft Office applications, you may see this message to let you know that formatting from the application is not always going to carry over. Here, you're given two options regarding your formatting: Clean and Keep.
Clean
When you select Clean, we'll remove the source application's formatting. The pasted content will have your organization's default font settings applied.
Keep
When you select Keep, we'll try our best to maintain your formatting or get to the closest version. This option will carry the most errors, but it can be worth trying first if you really love the formatting options you already may have applied.
Please note: In rare cases when using content from another source, even when you select Clean, it may sometimes be that formatting from the application has attached itself and may appear when opening the email in Outlook for Windows. Please make sure to send a sample when using copied content, just to make sure.
Recommendations
There are a few suggestions we recommend:
When possible, write text in the Text editor.
Paste Without Formatting and apply the formatting within our editor.
To Paste clean: right click in the Text Editor, then select “Paste without formatting” or "Paste and Match Style". This will remove all formatting of the text you’re copying. You will have to reformat the text in the Blast Editor, but there won’t be anything different or broken.Use the Clear Formatting option in our Text Editor after pasting.
Paste content from Microsoft Office Applications in a basic Text Editor like Notepad or WordPad on Windows, or TextEdit on macOS.
Always make sure to send a sample to yourself for review when using copied content, just to make sure.
If you have any questions at all, please don't hesitate to reach out to us at support@cerkl.com or use the support Chat toward the bottom right-hand corner of any cerkl.com page.